10 Pillars of Excellent Customer Service!

Pillars of Excellent Customer Service!

10 Pillars of Excellent Customer Service! Xcellent customer service is intangible that sets you and your company apart from others. No matter how low your price is; If your customer service is bad, you will lose a regular customer.

The opposite is also true: when you have exceptional customer service you will be able to outperform your price a few points above your competitors. It's all about learning how to provide exceptional customer service. Here are the Pillars of Excellent Customer Service.

We believe that the following points about the best way to provide high-quality customer service will help you in determining strategies that can be applied to serve your customers.

Can be accessed

Your customer must be able to contact you, or someone in your company who represents you, if they need service or have questions to ask. Offer lots of different ways for your customers to contact you: such as telephone, email and social media.

Make sure all these communication channels are easy to manage; if not, your customer service level can dive. If you provide many points of contact, but you don't increase resources and staff, you will spread too thin. The result is a decrease in your customer service.

Always Responding with Timely

Make a business policy that all emails and telephone calls must be returned 24 hours. If this is not something you can commit, then you have to determine what time period will be managed and it becomes very clear with your customers that this is the time frame for where you work. Customers are usually very accepting because you have been clear with them from the start, and you follow up.

Listen to what your customers have to say

Customers are just ordinary people, and they want to be heard: sometimes what is needed is that you listen to what they say. Don't jump and start defending yourself, your company, or just listening to your product. Who knows, they can have valid points!

Treat Your Customers Respectfully

If you try to deal with customers who are angry, rude, complaining or demanding, never lower yourself to their level of behavior. Continue to treat your customers with respect, and in turn they will respect you.

They may experience a bad day and can regret their bad behavior. Obviously it is not 'true' that people do not respect you, but in the end you will be happy that you did not lower your standards and that you remain respectful.

Don't argue with your customers

You will never win a debate with customers: what this means is, if you win, you will alienate customers and lose their business forever. We all know very well that customers are often wrong, but it's not a good idea to start defending yourself: focus on what's happening and see how you can solve the situation as well as possible.

Honor Your Commitments

Do what you say you will do. If you offer a guarantee, then you must appreciate it: You say you will respond to the email, respond to it. It's annoying for anyone to be promised something and then don't get it: it's a sure way to ruin a relationship.

Do what you say
 
If you promise to call customers on Monday, contact them on Monday. This is very simple. If you want to gain trust and respect from your customers, you must follow up and do what you say you will do.

From a customer's point of view, we all know how annoying and time-consuming it is to wait for phone calls, emails, or visits from someone who (apparently) has no intention of passing it.
Focus on Customer Relations Not Sales!
In order for your business to enjoy long-term success, you must foster long-term relationships. Sacrificing long-term relationships to make short-term sales damage your business with failure.

What are the 10 pillars of excellent customer service?

Recognize When You Make Mistakes
We are all human, and we all make mistakes. One valuable lesson about customer service is, when you make a mistake, don't deny or try to cover it up. Acknowledge your mistakes, apologize, and do anything to improve the situation. Your customers will appreciate it, and no one has lost customers this way.

Train Your Staff

When staff members are properly trained to provide excellent customer service, they feel empowered to make direct decisions when dealing with customers.
Make it very clear what level of authority they are, and make sure they fully understand the customer service principles that apply to your business. If you are not sure they are able to do the right thing, then you have hired the wrong person.
So, read the 10 Customer Service Pillars above, how do you rate your customer service? If you are lacking in the above, you need to improve your customer service.